Semi-Custom Pet Portrait T-Shirt, Unisex

• Production Time: Customised, embroidered, and printed products are made to order. Please allow 2-7 working days for production before dispatch.
• Shipping Time: Shipping times vary by country and can take 3-8 days. If you have not received your product within 21 days of ordering, please contact us.
• Shipping Costs: These products have different shipping costs depending on your location. We do not ship to Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria. Our shipping carriers also have a list of countries where they temporarily do not offer international shipping. This list may change periodically.
• Separate Shipments: If you order customised, embroidered, or printed products along with other non-customised items from Trufois, they will be shipped separately, and separate shipping charges will apply. Customised and embroidered products take longer to deliver.
• No Discounts: Customised, embroidered and printed products are not eligible for promotions, special discounts or brand ambassador discounts.
  
• Free Shipping Threshold: These products do not count towards the sum required to qualify for free shipping.
  
  REFUND POLICY:
  
  

  No Returns or Exchanges

  We cannot offer returns or exchanges on our items as they are 100% unique to you. Please ensure you select the correct size when ordering.

  Damages and Issues

  Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can address the issue. This must be done within 5 days of receiving your product. Please email us at contact@trufois.com with your order number and include pictures showing the full product and detailed images of the damage. Without these, we cannot assist you.

  Custom Products

  Customised, embroidered, and printed items cannot be returned or exchanged. Please choose your size carefully and double-check your order details.

  Refunds

  If there is an issue with your order and we have approved a refund, it will be processed via your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

  Contact Us

  For any return questions, please reach out to us at contact@trufois.com or use the chat box on our website. We are here to help and will respond as quickly as possible.

  Thank you for understanding!

  
  

• Shipping Time: Shipping times vary by country and can take 3-8 days. If you have not received your product within 15 days of ordering, please contact us.
• Shipping Costs: These products have different shipping costs depending on your location. We do not ship to Crimea, Luhansk, and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, North Korea, and Syria. Our shipping carriers also have a list of countries where they temporarily do not offer international shipping. This list may change periodically.
• Separate Shipments: If you order customised, embroidered, or printed products along with other non-customised items from Trufois, they will be shipped separately, and separate shipping charges will apply. Customised and embroidered products take longer to deliver.
  
• Free Shipping Threshold: These products do not count towards the sum required to qualify for free shipping.
  

🧼Washing:

Wash at 30°C (86°F) on a gentle cycle with similar colors. Use a mild detergent to protect the organic cotton fabric and embroidery.

Drying:

Air dry only. Lay flat or hang to dry. Avoid tumble drying, as it may damage the fabric and embroidery.

Ironing:

Turn the item inside out before ironing. Place a piece of clean fabric over the embroidery to protect it. Use a low to medium heat setting for best results.

*Disclaimer: Please be advised that like all human accessories, dog accessories are subject to wear and tear. No accessory is indestructible and it is the responsibility of the customer to keep an eye on the condition to make sure it is safe for their pup to wear. Print colour and patterns may vary across the full range due to different fabrics used for each item. Always follow the wash instructions on each product. Please see our Safety Notice & Disclaimer for more information.

No Returns or Exchanges

We cannot offer returns or exchanges on our items as they are 100% unique to you. Please ensure you select the correct size when ordering.

Damages and Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can address the issue. This must be done within 5 days of receiving your product. Please email us at contact@trufois.com with your order number and include pictures showing the full product and detailed images of the damage. Without these, we cannot assist you.

Custom Products

Customised, embroidered, and printed items cannot be returned or exchanged. Please choose your size carefully and double-check your order details.

Refunds

If there is an issue with your order and we have approved a refund, it will be processed via your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

Contact Us

For any return questions, please reach out to us at contact@trufois.com or use the chat box on our website. We are here to help and will respond as quickly as possible.

Thank you for understanding!